1. Ten critical success factors for building tomorrow's finance function
2. The value-adding finance function
2.1 New roles, key objectives and opportunities
Case Report: Royal Bank of Scotland's focus on value-adding roles
Case Report: Burger King's five-prong transformation programme
2.2 Summary - the transformation agenda
3. Managing change to beyond budgeting and other new financial processes
Case Report: Re-engineering follows restructuring at EDS
3.1 Key lessons for managing the transition to a beyond budgeting regime
4. Methods for measuring and growing shareholder value
Case Report: Improving performance the ABC way at DHL
4.1 Key lessons for measuring and growing shareholder value
5. Managing and reporting balanced performance measures
Case Report: BT's corporate scorecards track and improve performance
5.1 Key lessons for measuring and managing balanced performance measures
6. Adding value to the finance function with IT
Case Report: Cutting costs and improving service through e-procurement at Halifax
6.1 Adding value to finance function with IT
7. Creating a shared financial services centre
7.1 Key lessons for creating a shared services centre
8. Outsourcing finance operations
8.1 Key lessons for outsourcing finance operations
9. New skills requirements for the finance function
Case Report: Customer-focused finance at Rolls Royce Defence Aerospace Business Unit
9.1 Key lessons for acquiring new skills for the finance function
10. A six-step change process
10.1 Adding value: the key challenge for the finance function
10.2 A six-step change process
