Key Trends in Converged Communications: Vendor strategies, market development and emerging opportunities
Business Insights
August 1, 2009 151 Pages - SKU: RET2421587
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There has been a lot of publicity surrounding IP telephony and converged communications over recent years. Voice/data convergence technologies are now mature and are becoming more widely adopted by enterprises. At the same time vendors are consolidating in order to gain a stronger market position.
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- Key Trends in Converged Communications
- Executive summary
- Market analysis
- Vendor strategies
- Market opportunity
- Competitive landscape
- The role of mobility
- Special focus: IP Contact Centers
- Video in the enterprise
- Chapter 1 Market analysis
- Summary
- Voice/data convergence in 2009
- IP transformation
- IT investment plans
- Business trends
- The role of mobility
- Green IT
- Video conferencing and remote working
- Competitive landscape
- Managed services
- The convergence of communications and enterprise applications
- Market trends
- Contact centers
- Mobility investment
- Market analysis
- Chapter 2 Vendor strategies
- Summary
- Introduction
- End user adoption trends
- Customer drivers
- Customer inhibitors
- Vendor go-to-market strategies
- Vendor strategy recommendations
- Chapter 3 Market opportunity
- Summary
- Market context
- Market opportunity
- By technology
- By region
- By vertical
- Greenfield investments
- Future outlook
- Chapter 4 Competitive landscape
- Summary
- Market overview
- Vendor analysis
- Alcatel-Lucent
- Avaya
- Cisco
- Interactive Intelligence
- Nortel
- ShoreTel
- Siemens Enterprise Communications (SEN)
- TeleWare
- Conclusions
- Chapter 5 The role of mobility
- Summary
- Market context
- Mobile converged communications
- Mobile presence
- Public-private convergence
- Convergence of mobile and desktop
- Chapter 6 Special focus: IP Contact Centers
- Summary
- Market context
- Competitive landscape
- Vendor analysis
- Alcatel-Lucent / Genesys
- Avaya
- Cisco
- Aspect Software
- Nortel
- Interactive Intelligence
- Mitel
- Siemens
- Conclusions
- Chapter 7 Video in the enterprise
- Summary
- Market context
- Video conferencing
- Video contact center
- ‘I-see-you-you-see-me’
- Business drivers of enterprise video
- Remote working
- Market sizing
- Video conferencing
- Video contact centers
- By region
- By vertical
- Video contact center
- Video conferencing
- Vendor recommendations
- Pricing model strategy
- Product marketing support strategy
- Conclusions
- Index
- Definitions
- List of Figures
- Figure 1.1: Voice/data convergence has allowed UC to emerge
- Figure 1.2: Growth of IP transformation value over time
- Figure 1.3: IT budgets are sensitive to macroeconomic conditions but opportunities remain
- Figure 1.4: IMF forecasts slight global economic recovery in 2010
- Figure 1.5: Key technologies for flexible working
- Figure 2.6: Deploying converged communications as a managed service
- Figure 2.7: Productivity and customer satisfaction are key priorities
- Figure 3.8: Unified communications market opportunity by technology, 2008-2013 ($m)
- Figure 3.9: Greenfield investments in converged communications, by technology
- Figure 5.10: Enterprise spending on mobile
- Figure 5.11: Converged communications application evolution
- Figure 7.12: Video conferencing value stack
- Figure 7.13: The global video conferencing market (000s), 2008-2013
- Figure 7.14: Global video contact center agent positions (000s), 2008-2013
- Figure 7.15: Adopters of video contact centers, by vertical
- Figure 7.16: Adopters of video conference technologies, by vertical
- List of Tables
- Table 3.1: Unified communications market opportunity by technology, 2008-2013 ($m)
- Table 7.2: The global video conferencing market (000s), 2008-2013
- Table 7.3: Global video contact center agent positions (000s), 2008-2013
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