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State of the Global Finance and Accounting Outsourcing Industry 2010

Black Book of Outsourcing
December 14, 2010
105 Pages - SKU: BBDM6105596

Abstract Table of Contents Search inside this report Related Reports

Countries covered: Global

Introduction

The global outsourced finance and accounting (F&A) market was valued at $21.6bn in 2009. This report combines primary research on customer satisfaction with assessments of market activity to present a multidimensional view of the global outsourced F&A business process outsourcing market.

Features and benefits

Results of the world's largest primary research project on customer satisfaction with outsourced F&A service provision. Complemented by analysis of ma

Highlights

This report finds that most users of outsourced services are satisfied with the service delivered by outsourcing vendors. The providers receiving the highest rankings in the 2010 Black Book of Outsourcing survey tended to be the larger global outsourcing firms.The manufacturing sector has long dominated the F&A BPO (FAO) industry. However, the public sector and energy and utilities sector are expected to show an increase in F&A activity during 2010 and 2011.

Your key questions answered

Which outsourced F&A service providers provide the highest levels of customer satisfaction?
Which factors do clients consider most important when assessing satisfaction with outsourced F&A service delivery?

Executive Summary: F&A-focused service providers topped the 2010 customer satisfaction list; FAO is expected to pick up by the end of 2010; Suppliers are now outsourcing more complex F&A functions; European mid-market companies are expected to increase FAO; FAO maturity levels vary across industries; Players with better scale and scope of service dominate the global FAO market; Vendors are focusing on building technology capabilities to match the rising client expectations; Vendors are bundling FAO services to improve cross and upselling; The global FAO market is expected to reach $29bn by 2013
OVERVIEW: Introduction; Summary; Methodology
SURVEY FINDINGS 2010: OVERALL SATISFACTION: Overall satisfaction ranking; Large enterprise FAO; Accounts payable; Accounts receivable
SURVEY FINDINGS 2010: PERFORMANCE CRITERIA: Overview; Requirements awareness; Shared goals; Financial benefits; Risk mitigation; Partnership approach; Problem resolution; Corporate reputation; Skills and resources; Future orientation
GLOBAL FINANCE AND ACCOUNTING OUTSOURCING CONTRACT ACTIVITY: Introduction; FAO has moved up the value chain; Labor arbitrage and new government regulations have driven demand for FAO; FAO is expected to pick up in the near future; FAO activity drops sharply in North America; Fall in contract signing activity during 2009; Limited number of megadeals; Manufacturing sector dominated FAO contract signing during 2009; Energy and utilities sees increased activity in 2010; The public sector has also seen increased FAO; The manufacturing industry's share of TCV has shrunk to 4% in 2010 from 61% in 2009; Top five players account for half of aggregate TCV during 2009; Increasing importance of technology-based process improvements; Offshore outsourcing services providers doing well; The manufacturing sector prefers offshore outsourcing; Broad scope service providers dominate FAO TCV; Vendors bundling F&A services with relatively mature services
GLOBAL FINANCE AND ACCOUNTING OUTSOURCING MARKET SIZE AND GROWTH: Overview; Global FAO market will exceed $29bn by 2013; Increasing occurrence of onshore/nearshore outsourcing to continental Europe; FAO deals are moving up the complexity scale; The US and UK expected to grow slower than other emerging markets; Growth opportunities exist in the financial services and the public sector; Manufacturing will continue to be a primary market
VENDOR PROFILES: Introduction
ACCENTURE: Business description; Revenue analysis; Clients; Major services and solutions; Key facts; Recent developments
ADP: Business description; Revenue analysis; Clients; Major solutions and services; Key facts; Recent developments
API: Business description; Clients; Major services and solutions; Key facts; Recent developmentsIn August 2010, API entered into a strategic partnership with Avendra, which is a US-based provider of supply chain and procurement services. As per the partnership, API will provide automated accounts payable outsourcing services to Avendra's clients. The partnership has allowed Avendra to extend its current offerings and provide a comprehensive procure-to-pay process to its customers. Meanwhile, it has helped API expand its client base by leveraging Avendra's strong presence in the North American hospitality segment.
BNY MELLON: Business description; Revenue analysis; Clients; Major services and solutions; Key facts; Recent developments
CAPGEMINI: Business description; Revenue analysis; Clients; Major services and solutions; Key facts; Recent developments
DELL: Business description; Revenue analysis; Clients; Major services and solutions; Key facts; Recent developments
GENPACT: Business description; Revenue analysis; Clients; Major services and solutions; Key facts; Recent developments
HP: Business description; Revenue analysis; Clients; Major services and solutions; Key facts; Recent developments
IBM: Business description; Revenue analysis; Clients; Major services and solutions; Key facts; Recent developments
INFOSYS: Business description; Revenue analysis; Clients; Major services and solutions; Key facts; Recent developments
ROSE FINANCIAL SERVICES: Business description; Clients; Major services and solutions; Key facts; Recent developments
T-SYSTEMS: Business description; Revenue analysis; Clients; Major services and solutions; Key facts; Recent developments
TCS: Business description; Revenue analysis; Clients; Major services and solutions; Key facts; Recent developments
XCHANGING: Business description; Revenue analysis; Clients; Major services and solutions; Key facts; Recent developments
XEROX: Business description; Revenue analysis; Clients; Major services and solutions; Key facts; Recent developments
APPENDIX: Methodology; Further reading; Ask the analyst; Disclaimer

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State of the Global Finance and Accounting Outsourcing Industry 2010

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