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2010 Leading Providers of Supply-Chain, Logistics and Procurement, and Purchasing Outsourcing Services

Black Book of Outsourcing
April 21, 2011
102 Pages - SKU: BBDM6329836

Abstract Table of Contents Search inside this report Related Reports

Introduction

The supply-chain, logistics and procurement, and purchasing (SLP) outsourcing market is currently undergoing a transformation as a result of the introduction of more strategic and customer-facing functions into third-party logistics providers' (3PLs') portfolios. The growing use of IT in managing supply chains will also play a crucial role in changing the landscape of the outsourced SLP industry.

Features and benefits

Results of the world's largest primary research project on customer satisfaction with outsourced SLP service provision.
Analysis of activity by region, industry and service type in the global SLP outsourcing market.

Highlights

The list of the best-rated SLP service providers is dominated by globally spread business process outsourcing players with focused SLP services. Most of these players have leveraged their IT capabilities and presence in other vertical functions, such as finance and accounting, to get established in the SLP outsoucing market.

Your key questions answered

Which outsourced SLP service providers provide the highest levels of customer satisfaction?
Which factors do clients consider most important when assessing satisfaction with outsourced SLP service delivery?

Executive Summary: Service users represented the majority of respondents; The top 10 list is dominated by BPO providers; Procurement and logistics outsourcing contracts are typically low in value; CPGs and manufacturing companies make heavy use of procurement outsourcing; Outsourcing of transactional and repetitive functions is more prominent among shippers; Entry of non-traditional players intensifies competition in the procurement BPO industry
OVERVIEW: Introduction; Summary; Methodology
SURVEY FINDINGS 2010: OVERALL SATISTFACTION: Overall satisfaction ratings; Quality assurance procedure
SURVEY FINDINGS 2010: PERFORMANCE CRITERIA: Requirements awareness; Shared goals; Financial benefits; Risk mitigation; Partnership approach; Problem resolution; Corporate reputation; Skills and resources; Future orientation
GLOBAL SLP OUTSOURCING CONTRACTS ACTIVITY: Datamonitor's outsourcing contracts database; Procurement and logistics outsourcing contracts are typically low in value; Procurement outsourcing prevalent in manufacturing and CPG industries; Bundling of procurement outsourcing contracts with other vertical functions continues; Both procurement and logistics outsourcing markets are dominated by a few leading players; SLP contracts with BPO service providers; SLP contracts to 3PLs
GLOBAL SLP OUTSOURCING MARKET TRENDS: 3PLs and the functions outsourced to them; Evolution of 3PLs; Factors affecting growth in the outsourcing of SLP functions; Outsourcing of transactional and repetitive functions is more prominent among shippers; Demand for outsourced logistics services is expected to increase; Increasing demand for value-added services likely to drive outsourcing; Procurement outsourcing: sourcing, purchasing, and payment; Procurement BPO is becoming a focus area for BPO service providers; Procurement outsourcing vendors aim to offer end-to-end service
VENDOR LANDSCAPE: Consolidation in the 3PL industry; Geographic expansion and capacity improvement are the key strategies of leading 3PLs; Major BPOs are building their SCM and procurement outsourcing portfolios; Entry of non-traditional players intensifies competition in the procurement BPO industry
VENDOR PROFILES: Introduction
ACCENTURE: Business description; Clients; Revenue breakdown; Major services and solutions; Key facts; Recent developments
BUYINGTEAM: Business description; Clients; Major services and solutions; Key facts; Recent developments
CEVA LOGISTICS: Business description; Clients; Major services and solutions; Key facts; Recent developments
DB SCHENKER LOGISTICS: Business description; Clients; Major services and solutions; Key facts; Recent developments
DHL LOGISTICS: Business description; Clients; Major services and solutions; Key facts; Recent developments
GENPACT: Business description; Clients; Revenue breakdown; Major services and solutions; Key facts; Recent developments
GEODIS: Business description; Clients; Major services and solutions; Key facts; Recent developments
HEWLETT-PACKARD: Business description; Clients; Revenue breakdown; Major services and solutions; Key facts; Recent developments
IBM: Business description; Clients; Revenue breakdown; Major services and solutions; Key facts; Recent developments
ICG COMMERCE: Business description; Clients; Major services and solutions; Key facts; Recent developments
INFOSYS: Business description; Clients; Revenue breakdown; Major services and solutions; Key facts; Recent developments
KUEHNE + NAGEL: Business description; Clients; Major services and solutions; Key facts; Recent developments
THE SMART CUBE: Business description; Clients; Major services and solutions; Key facts
XCHANGING: Business description; Clients; Revenue breakdown; Major services and solutions; Key facts; Recent developments
XEROX: Business description; Clients; Revenue breakdown; Major services and solutions; Key facts; Recent developments
APPENDIX: Methodology; Further reading; Ask the analyst

2010 Leading Providers of Supply-Chain, Logistics and Procurement, and Purchasing Outsourcing Services

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