Home > Back to Publisher > Report Information

2010 Leading Providers of Knowledge Process Outsourcing

Black Book of Outsourcing
January 21, 2011
85 Pages - SKU: BBDM6135337

Abstract Table of Contents Search inside this report Related Reports

Introduction

The global knowledge process outsourcing (KPO) market activity picked up in 2010 following a slump in the overall outsourcing market in 2008 and 2009. The contract activity in the market has shown an increase in terms of the number of contracts and an increase in complexity of work outsourced.

Features and benefits

Results of the world's largest primary research project on customer satisfaction with KPO service provision.
Analysis of activity by region and industry in the global KPO market.

Highlights

This report combines primary research on customer satisfaction with assessments of market activity to present a multifaceted view of the KPO industry today.

Your key questions answered

Which KPO service providers provide the highest levels of customer satisfaction?
Which factors do clients consider most important when assessing satisfaction with KPO service delivery?

Executive Summary: Niche players do well on customer satisfaction; Expansion of delivery capabilities remain a priority; Strategic alliances strengthen offerings; LPO market witnesses strong growth; KPO vendors focus on specific verticals to differentiate their value proposition
OVERVIEW: Summary; Methodology
SURVEY FINDINGS 2010: OVERALL SATISFACTION: Overview; 5-Step quality assurance procedure
SURVEY FINDINGS 2010: PERFORMANCE CRITERIA: Summary of BBO rankings; Requirements awareness; Shared goals; Financial benefits; Risk mitigation; Partnership approach; Problem resolution; Corporate reputation; Skills and resources; Future orientation
GLOBAL KPO CONTRACT ACTIVITY: Overview of Datamonitor's contracts database; KPO categories; Nature of contract signings illustrates growing acceptance of the KPO model; A market for deals of smaller values; Economic uncertainties forcing businesses to outsource; LPO contracts drive significant portion of activity in 2010; Large clients increasing outsourcing; R&D and analytics outsourcing showed consistent contracts activity
MARKET TRENDS IN KPO: Overview; KPO - the next stage of outsourcing; Enhanced M&A activity in recent years; India continues to remain a leading offshore location for KPO delivery; Option of nearshore outsourcing gaining importance; Use of technology platforms enables product differentiation
KPO VENDOR LANDSCAPE: Strong presence in India; Many KPO vendors focus on specific vertical markets; Vendors enhancing their capabilities through alliances
VENDOR PROFILES: Introduction
ACCENTURE: Business description; Revenue breakdown; Clients; Major services and solutions; Key facts; Recent developments
AMBA RESEARCH: Business description; Clients; Major services and solutions; Key facts; Recent developments
CAPGEMINI: Business description; Revenue breakdown; Clients; Major services and solutions; Key facts; Recent developments
COPAL PARTNERS: Business description; Clients; Major services and solutions; Key facts; Recent developments
ECLERX SERVICES: Business description; Revenue breakdown; Clients; Major services and solutions; Key facts; Recent developments
EVALUESERVE: Business description; Clients; Major services and solutions; Key facts; Recent developments
GENPACT: Business description; Revenue breakdown; Clients; Major services and solutions; Key facts; Recent developments
IBM: Business description; Revenue breakdown; Clients; Major services and solutions; Key facts; Recent developments
INFOSYS: Business description; Revenue breakdown; Clients; Major services and solutions; Key facts; Recent developments
QUINTILES: Business description; Clients; Major services and solutions; Key facts; Recent developments
MU SIGMA: Business description; Clients; Major services and solutions; Key Facts; Recent developments
PANGEA3: Business description; Clients; Major services and solutions; Key facts; Recent developments
SG ANALYTICS: Business description; Clients; Major services and solutions; Key facts; Recent developments
THE SMART CUBE: Business description; Clients; Major services and solutions; Key facts; Recent developments
UNITEDLEX: Business description; Clients; Major services and solutions; Key facts; Recent developments
APPENDIX: Methodology; Further reading; Ask the analyst; Disclaimer

2010 Leading Providers of Knowledge Process Outsourcing

Share this report

Other tasks

Research Assistance

Related Markets

Business Outsourcing Reports

Free Alert Me service