Black Book of Outsourcing

The Black Book of Outsourcing provides the industry’s only recognized unbiased client satisfaction resource. The Black Book Reports aim to help both customer and provider deal with the root cause of relationship issues through standard industry satisfaction measures, allowing the parties to isolate quantitative from qualitative aspects of delivery and more easily resolve problems. In sum, the aggregate customer satisfaction measurement is critical to gauge the entire effectiveness of global services outsourcing implementation and execution. Based on concrete evidence provided through The Black Book of Outsourcing, the ability to measure whether outsourcing services clients are truly satisfied or unsatisfied help’s to keep advancing the industry.

The side-by-side comparison of vendors on each of the criteria will supplement your RFP and vendor selection process like no other tool available.