Home > List All Publishers > Black Book of Outsourcing

Black Book of Outsourcing

The Black Book of Outsourcing provides the industry’s only recognized unbiased client satisfaction resource. The Black Book Reports aim to help both customer and provider deal with the root cause of relationship issues through standard industry satisfaction measures, allowing the parties to isolate quantitative from qualitative aspects of delivery and more easily resolve problems. In sum, the aggregate customer satisfaction measurement is critical to gauge the entire effectiveness of global services outsourcing implementation and execution. Based on concrete evidence provided through The Black Book of Outsourcing, the ability to measure whether outsourcing services clients are truly satisfied or unsatisfied help’s to keep advancing the industry.
The side-by-side comparison of vendors on each of the criteria will supplement your RFP and vendor selection process like no other tool available.

List of reports from Black Book of Outsourcing

2010 Leading Providers of Application Management Outsourcing Services 5/20/2011 \| published by: Black Book of Outsourcing ... assessment of market activity to present a multifaceted view of the AMS outsourcing industry. Features and benefits Results of the world's largest primary research project on customer satisfaction with outsourced AMS service provision. Analysis of ... \| more... Search inside this report	$2,500.00
2010 Leading ICT Outsourcers in the Travel, Tourism and Leisure Sector 5/5/2011 \| published by: Black Book of Outsourcing ... the TTL sector as consumers and businesses cut their spending on travel and hospitality. Features and benefits Results of the world's largest primary research project on customer satisfaction with outsourced ICT service provision in the ... \| more... Search inside this report	$2,500.00
2010 Outsourcing in the Financial Services Sector 4/29/2011 \| published by: Black Book of Outsourcing ... FS sector. The aggregate TCV of outsourcing contracts declined since 2007, however, the number of outsourcing contracts improved in 2010 over 2009. Features and benefits Results of the world's largest primary research project on customer ... \| more... Search inside this report	$2,500.00
2010 Leading Providers of Supply-Chain, Logistics and Procurement, and Purchasing Outsourcing Services 4/21/2011 \| published by: Black Book of Outsourcing ... The growing use of IT in managing supply chains will also play a crucial role in changing the landscape of the outsourced SLP industry. Features and benefits Results of the world's largest primary research project ... \| more... Search inside this report	$2,500.00
2010 Leading Providers of Outsourced Sales and Marketing Services 4/14/2011 \| published by: Black Book of Outsourcing ... satisfaction with outsourced SMO services with assessments of market activity to present a multifaceted view of the SMO outsourcing industry. Features and benefits Results of the world's largest primary research project on customer satisfaction with ... \| more... Search inside this report	$2,500.00
2010 Leading Providers of Application Development and Maintenance Outsourcing Services 4/5/2011 \| published by: Black Book of Outsourcing ... contract activity both in terms of volume (number of contracts) and value (dollar value of contracts). Features and benefits Results of the world's largest primary research project on customer satisfaction with outsourced ADM service provision. ... \| more... Search inside this report	$2,500.00
2010 Leading Providers of Document Process Outsourcing Services 3/29/2011 \| published by: Black Book of Outsourcing ... the respondents in the 2010 Black Book of Outsourcing customer satisfaction survey were satisfied with the services provided by DPO vendors. Features and benefits Results of the world's largest primary research project on customer satisfaction ... \| more... Search inside this report	$2,500.00
2010 Leading Providers of Contact Center Outsourcing 3/22/2011 \| published by: Black Book of Outsourcing ... The public sector, which includes local/central government and defense, leads in terms of outsourcing activity, providing more than 80% of the outsourcing contracts during H2 2010. Features and benefits Results of the world's largest primary ... \| more... Search inside this report	$2,500.00
2010 Leading Providers of Desktop Management Outsourcing 3/18/2011 \| published by: Black Book of Outsourcing ... cross the 2006 levels. Features and benefits Results of the world's largest primary research project on customer satisfaction with outsourced desktop management service provision. Analysis of activity by region, industry and service type in the ... \| more... Search inside this report	$2,500.00
2010 Outsourcing by Large Enterprises 2/25/2011 \| published by: Black Book of Outsourcing ... outsourcing activity since H1 2008. Features and benefits Results of the world's largest primary research project on customer satisfaction with outsourced services provided to large enterprises. Analysis of activity by region, industry and service type ... \| more... Search inside this report	$2,500.00
2010 Leading Providers of Legal Process Outsourcing 1/31/2011 \| published by: Black Book of Outsourcing ... activity to present a multifaceted view of the outsourcing industry today. Features and benefits Results of the world's largest primary research project on customer satisfaction with outsourced service provision. Analysis of activity by region, industry ... \| more... Search inside this report	$2,500.00
2010 Leading Providers of Knowledge Process Outsourcing 1/21/2011 \| published by: Black Book of Outsourcing ... increase in terms of the number of contracts and an increase in complexity of work outsourced. Features and benefits Results of the world's largest primary research project on customer satisfaction with KPO service provision. Analysis ... \| more... Search inside this report	$2,500.00
State of the Outsourcing Industry in the Americas 1/20/2011 \| published by: Black Book of Outsourcing ... in the market saw an increase in terms of the number of large (>$100m, $1bn) deals. Features and benefits Results of the world's largest primary research project on customer satisfaction with outsourced service provision in ... \| more... Search inside this report	$2,500.00
State of the Human Resources Outsourcing Industry 2010 12/29/2010 \| published by: Black Book of Outsourcing ... increase in terms of the number of small deals. Features and benefits Results of the world's largest primary research project on customer satisfaction with outsourced service provision. Analysis of activity by region, industry and service ... \| more... Search inside this report	$2,500.00
State of the Global ICT Outsourcing Industry 2010 12/28/2010 \| published by: Black Book of Outsourcing ... market activity to present a multi-faceted view of the ICT outsourcing industry today. Features and benefits Results of the world's largest primary research project on customer satisfaction with outsourced services in the global ICT industry. ... \| more... Search inside this report	$2,500.00
State of the Global Finance and Accounting Outsourcing Industry 2010 12/14/2010 \| published by: Black Book of Outsourcing ... the global outsourced F&A business process outsourcing market. Features and benefits Results of the world's largest primary research project on customer satisfaction with outsourced F&A service provision. Complemented by analysis of ma Highlights This report ... \| more... Search inside this report	$2,500.00
Outsourcing in the UK and Ireland 11/30/2010 \| published by: Black Book of Outsourcing ... present a multifaceted view of the outsourcing industry today. Features and benefits Results of the world's largest primary research project on customer satisfaction with outsourced service provision in the UK and Ireland. Analysis of activity ... \| more... Search inside this report	$2,500.00
The Black Book of Outsourcing: State of the Outsourcing Industry 2010 9/24/2010 \| published by: Black Book of Outsourcing ... industry today. Scope of this research Results of the world's largest primary research project on customer satisfaction with outsourced service provision. Analysis of activity by region, industry and service type in the global outsourcing market. ... \| more... Search inside this report	$4,995.00
The Value Algorithm for Maximising your Skills Mix 7/13/2010 \| published by: Black Book of Outsourcing ... a long-term outsourced basis or for short-term consulting project engagements. Scope Provides the foundation for understanding how to pull the value algorithm levers to ensure the best performance from their engagements. This report focuses on ... \| more... Search inside this report	$2,500.00
Consulting Procurement Best Practice 6/8/2010 \| published by: Black Book of Outsourcing ... value is not measured, leading to budget overruns and poor project scoping. There is considerable opportunity for improvement in all areas. Scope Analysis of the recent trends observed regarding the ways in which organizations set ... \| more... Search inside this report	$2,500.00
Consulting Procurement State of the Market 6/8/2010 \| published by: Black Book of Outsourcing ... party consultants, providing a “health check” on the state of the market. Scope Based on a survey of chief procurement officers, market segment managers, as well as senior financial and project managers in 250 organizations. ... \| more... Search inside this report	$2,500.00
Sourcing Glossary 4/29/2010 \| published by: Black Book of Outsourcing ... providers. Scope The glossary acts as a common lexicon for consultants, analysts, their customers and the providers delivering sourcing services to those customers. This is an evolving work based on what Orbys considers to be ... \| more... Search inside this report	$995.00
Intelligent Spending: Future directions in sourcing 4/5/2010 \| published by: Black Book of Outsourcing ... them do this. Scope Highlights the key trends affecting sourcing decision making in 2010 Highlights supplier responses to client challenges Highlights In this report, Orbys consultants and analysts outline the key trends that a more ... \| more...	$995.00
Accelerated Sourcing 3/22/2010 \| published by: Black Book of Outsourcing ... drivers behind the need for accelerated sourcing, as well as detailing how the process works in practice. Scope Accelerated sourcing speeds up the procurement of outsourced services. This report outlines the drivers behind the need ... \| more... Search inside this report	$995.00
The Orbys Guide to Sourcing Management 3/16/2010 \| published by: Black Book of Outsourcing ... implementation approach but alsoand perhaps most importantlyan effective sourcing management framework in place throughout the life of the relationship. Scope The aim of this report is to answer key questions about the final phase of ... \| more... Search inside this report	$3,995.00

< prev 1 2 3 4 next >

Black Book of Outsourcing

List of reports from Black Book of Outsourcing

Research assistance

Join Alert Me now!