| The second edition of Diversity Best Practices' Network & Affinity Leadership Handbook is the essential guide for companies creating and managing employee resource groups (ERGs). This book delves into the history and purpose of ERGs and provides best practices in structuring, operating and measuring the effectiveness of these groups. In addition, the guide provides 11 insightful case studies and a robust collection of corporate network and affinity group profiles from leading companies such as Microsoft, American Express and Johnson Controls, Inc. This is one hard-hitting business resource you absolutely cannot afford to miss and will want in the hands of each of your affinity group leaders!
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- Welcome from Carol Evans, President & CEO, Diversity Best Practices
- Welcome from Ian Cook, Chairman, President & CEO, Colgate-Palmolive Company
- Introduction
- Chapter 1: History and Purpose: The Evolution of Employee Resource Groups
- Expert Insights: ERGs Have Come a Long Way: Benchmark Results of Fortune 500
- Companies, by Dr. Vanessa J. Weaver, Alignment Strategies, Inc.
- Expert Insights: Defining ERG Successes and Outcomes, by Jennifer Brown,
- Jennifer Brown Consulting
- Expert Insights: Employee Groups: The Next Generation, by Bridge Partners LLC
- Case Study: Intel Employee Groups as Opportunities for Leadership
- Chapter 2: Structure and Organization: Establishing an ERG from Planning to Charter
- Expert Insights: Getting Started: Your ERG Toolkit, by Jennifer Brown,
- Jennifer Brown Consulting
- Case Study: Microsoft Gay, Lesbian, Bisexual, and Transgender Employees at Microsoft
- Case Study: Sun Microsystems Sun’s Employee Resource Groups and Network
- Case Study: Avon Networks Raise Awareness and Give Voice to Associates
- Case Study: PG&E Employee Resource Groups Scholarship Programs
- Chapter 3: Operations: Aligning Employee Resource Groups with the Corporate Business Model
- Expert Opinion: Employee Resource Groups: A Necessity in the Social-Capital-
- Dependent Organization, by Joe Santana, Senior Director, Diversity, Siemens
- Expert Opinion: Boehringer Ingelheim: Reflecting the New Demographic
- Diversity at Work with the NxGen ERG, by Jennifer Brown, Jennifer Brown Consulting
- Case Study: American Express Increasing Market Share through Diversity and Innovation
- Case Study: UBS The Role of UBS’s Employee Resource Groups in Mentoring
- Case Study: Verizon Communications, Inc. Disability Issues Awareness Leaders
- Chapter 4: Metrics: Defining Success and Measuring Outcomes
- Expert Insights: A Journey, Not a Destination: The Evolving Employee Group Value
- Proposition, by Jennifer Brown, Jennifer Brown Consulting
- Expert Insights: ERG Outcomes: Tackling Challenges to Measurement,
- by Jennifer Brown, Jennifer Brown Consulting
- Expert Insights: Employee Resource Group Readiness Index, by Jennifer Brown,
- Jennifer Brown Consulting
- Case Study: Johnson Controls, Inc. Affinity Network Summit Brings
- Program Leaders Together
- Case Study: ConAgra Employee Resource Networks at ConAgra Foods
- Case Study: Sodexo Employee Network Groups: Return on Investment
- Commitment Survey
- Conclusion
- Directory: Profiles of Selected Diversity Best Practices Members
- Appreciation
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