Expertise Software: KM's "Killer Application" ?

To answer these questions, Basex looked at the major expertise software products and the uses to which those systems are being put. Our analysis shows that expertise software offers a vast improvement over traditional practices for locating enterprise expertise. Traditional methods, such as skill directories and data repositories are quickly outdated. Expertise software addresses these weaknesses, since the more it is used, the more accurate its results become. In addition, by focusing on a people-centric approach, as opposed to a data-centric one, both the tacit and explicit knowledge of the enterprise can be tapped! KM vendors and managers searching for a competitive edge will find this report invaluable.