U.S. Wholesale Long Distance: Carrier Report Card 2006-2010


June 1, 2006
158 Pages - SKU: ACM1480526
Attention: There is an updated edition available for this report.
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Table of Contents Related Reports
Countries covered: United States

U.S. Wholesale Long Distance: Carrier Report Card 2006-2010 explores the traditional wholesale market as well as the emergence of the latest technologies. The report offers insight into the wholesale carriers through ratings by their customers. Wholesale providers will understand their market position with respect to areas such as billing, provisioning, network, customer service and pricing. Resellers will have access to carrier profiles detailing their product offerings as well as individual providers’ strengths and weaknesses.


Table of Contents
Table of Figures
Preface


I. Executive Summary
II. Overview, Sizing & Forecasts of the U.S. Wholesale Industry
A. History of the Wholesale Industry
B. Wholesale Market Sizing and Projections
C. Wholesale Industry Influencing Factors
1. Pricing
2. Technological Innovations
3. Consolidation/Partnerships
4. Regulation
5. Enterprise
III. Wholesale Customer Respondent Priorities & Characteristics
A. Relationship Duration
B. Traffic and Monetary Allocation
C. Selection Criteria
IV. Wholesale Carrier Descriptions & Product Offerings
A. AT&T
B. BellSouth
C. Broadwing
D. Global Crossing
E. Level 3
F. Qwest
G. Sprint
H. Verizon
V. Categorical Analysis of Carriers by Their Customers
A. Overall Ranking
B. Comparative Carrier Analysis
1. Billing
2. Customer Service
3. Sales Representatives
4. Provisioning
5. Network
6. Voice Products
7. Data Products
8. Voice Pricing
9. Data Pricing
10. Brand
VI. Summary of Categorical Scores By Carrier
A. AT&T
B. BellSouth
C. Broadwing
D. Global Crossing
E. Level 3
F. Qwest
G. Sprint
H. Verizon
VII. Comparison of 2006 Scores to 2005, 2004, 2003, and 2002 Scores by Company
VIII. Conclusions and Implications for the Wholesale Industry
IX. Appendix A


Table of Figures:


Figure 1: Summary of Growth in U.S. Wholesale LD Revenue 2004-2010
Figure 2: Average Length of Customer Relationship
Figure 3: Percentage of customers Expected to Modify the Length of Their Contracts
Figure 4: Reseller’s Average Percent of Voice Traffic With Wholesale Carriers (Unweighted)
Figure 5: Reseller’s Average Percent of Data Traffic With Wholesale Carriers (Unweighted)
Figure 6: Wholesale Customers’ Average Percent of VOICE Traffic With Wholesale Carriers (weighted by respondents’ wholesale spending)
Figure 7: Wholesale Customers’ Average Percent of DATA Traffic With Wholesale Carriers (weighted by respondents’ wholesale spending)
Figure 8: Products that are Most Likely to be Purchased in the Next 12 to 18 Months
Figure 9: Overall Scores- Unweighted - Weighted by Wholesale Spending by Customer - SWRs and FBCs Unweighted
Figure 10: Billing - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted
Figure 11: Customer Service - All Respondents -Unweighted & Weighted, SWRs and FBCs - Unweighted
Figure 12: Sales Reps - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted
Figure 13: Provisioning - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted
Figure 14: Network - All Respondents -Unweighted & Weighted, SWRs and FBCs - Unweighted
Figure 15: Voice Products - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted
Figure 16: Data Products - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted
Figure 17: Voice Pricing - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted
Figure 18: Data Pricing - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted
Figure 19: Brand - All Respondents - Unweighted & Weighted, SWRs and FBCs - Unweighted
Figure 20: AT&T Overall Response Profile
Figure 21: BellSouth Overall Response Profile
Figure 22: Broadwing Overall Response Profile
Figure 23: Global Crossing Response Profile
Figure 24: Level 3 Response Profile
Figure 25: Qwest Response Profile
Figure 26: Sprint Response Profile
Figure 27: Verizon Response Profile
Figure 28: Comparison of 2006, 2005, 2004, 2003, and 2002 industry wide categorical scores
Figure 29: Other Providers unweighted and weighted responses

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