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2006 US Metro Business and Wholesale Report Card

Atlantic-ACM
January 30, 2007
279 Pages - SKU: ACM1549291

Abstract Table of Contents Related Reports

Countries covered: United States

ATLANTIC-ACM's 2006 Metro Carrier Report Card: Business and Wholesale provides a comprehensive review of metro carriers and their performance with customers, profiles, case studies, customer preference data, market stats and projections and many other pieces of "must have" data for players in the metro space. The US Metro Report Card features wholesale and enterprise customer ratings of carrier performance in metro-specific product categories and service-partnership areas. Ratings cover 6 Service - Partner categories and 9 Metro -Specific voice & data product categories, derived from vertical - specific customers’ quantitative assessment of their past 24 months of service.

I. Executive Summary
II. Overview of the US Local Exchange Carrier Industry: a. Regulation; b. Market Sizing and Share
III. Defining Metro Market Components: Carriers, Geography, Offerings& Market Catalysts: a. What makes a carrier a “Metro Carrier”; b. Discussion of Metro Product Offerings; c. Discussion of Catalysts in Metro Markets
IV. The Players: Metro Carrier Case Studies: a. Alltel; b. American Fiber; c. Systems AT&T; d. BellSouth; e. Cbeyond; f. CenturyTel (LightCore); g. Cogent; h. Comcast; i. Cox; j. Fibertech Networks; k. FPL FiberNet; l. Level 3; m. Looking Glass; n. Mpower; o. McLeod
V. Respondent Portrait: a. Statistical Representation of Respondents; b. Discussion of respondent characteristics
VI. Customer Metro Purchase Criteria:: a. General customer preference trends; b. Vertical - Size - Geography - Spend - Growth
VII. Categorical Analysis of Service-Partner - Category Ratings: Brand, Sales Reps, Provisioning, Network Performance, Customer Service, Billing: a. ILEC/RBOC; b. MSO; c. CLEC; d. Regional/National Facilities-Based; e. Metro Specific Facilities-Based
VIII. Product Ratings: a. PRI; b. Local Access Products; c. VoIP Products; d. Local Voice Products; e. Ethernet; f. SONET Ring Services; g. Direct Internet Access; h. Dark Fiber
IX. Mean Service-Partner and Product Ratings by Respondent Vertical
X. Satisfaction of Wholesale Metro Customer vs.National Wholesale Customers
XI. Conclusions
XII. Glossary of Terms
TABLES AND FIGURES
(Limited Table of Figures): 1: Total U.S. Local Fixed-Line Service Revenues (1992-2004); 2: Total U.S. Local Service Revenues (1997-2004); 3: Percent of Telecommunications Channels over Copper vs. Fiber; 4: Ratio of Switches in Metropolitan Service Areas vs. Non-MSAs; 5: ISDN Primary Rate Interface Connections over Time; 6: Metro Ethernet Equipment Revenue Growth 2003-2007; 7: Global Population Urban vs. Rural: 1990-2004; 8: Number of Respondents vs. Individual Responses; 9: Respondent Size Breakout; 10: Importance Ratings of Carrier Characteristics as Drivers of Customer Choice; 11: Weighted and Unweighted Service Partner Ratings for ILEC / RBOC Carriers: Brand Reputation, Sales Reps, Network, Performance,Customer Service, Billing; 12: Weighted and Un-Weighted Service Partner Ratings for MSO Carriers: Brand Reputation, Sales Reps, Network Performance, Customer Service, Billing; 13: Weighted and Un-Weighted Service Partner Ratings for CLEC Carriers: Brand Reputation, Sales Reps, Network Performance, Customer Service, Billing; 14: Weighted and Un-Weighted Service Partner Ratings for Regional / National Facilities-Based Carriers: Brand Reputation, Sales Reps, Network Performance, Customer Service, Billing; 15: Weighted and Un-Weighted Service Partner Ratings for Metro-Specific Facilities- Based Carriers:Brand Reputation, Sales Reps, Network Performance, Customer Service, Billing; 16: Weighted Products Ratings by Carrier: PRI, Local Access Products, VoIP Products, Local Voice Products, Ethernet,SONET Ring Services, Direct Internet Access, Dark Fiber; 17: Representation of Respondent by Industry and Vertical: Service Enterprise, LEC,Wireless, Portal, Product Enterprise, ISP, Cable, Other; 18: Mean Service-Partner & Product Ratings by Respondents Vertical: Wholesale Verticals vs. Retail Business Verticals; 19: Satisfaction of Wholesale Metro Customer vs. National Wholesale Customer; 20: Average Industry Ratings for Drivers of Metro Purchase Decision; 21: Unweighted National vs. Metro Wholesale Average Ratings; 22: Weighted Metro Product Rating: Business vs. Wholesale

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2006 US Metro Business and Wholesale Report Card

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