2006 US Metro Business and Wholesale Report CardAtlantic-ACMJanuary 30, 2007 279 Pages - SKU: ACM1549291 |
- I. Executive Summary
- II. Overview of the US Local Exchange Carrier Industry
- a. Regulation
- b. Market Sizing and Share
- III. Defining Metro Market Components: Carriers, Geography, Offerings& Market Catalysts
- a. What makes a carrier a “Metro Carrier”
- b. Discussion of Metro Product Offerings
- c. Discussion of Catalysts in Metro Markets
- IV. The Players: Metro Carrier Case Studies
- a. Alltel
- b. American Fiber
- c. Systems AT&T
- d. BellSouth
- e. Cbeyond
- f. CenturyTel (LightCore)
- g. Cogent
- h. Comcast
- i. Cox
- j. Fibertech Networks
- k. FPL FiberNet
- l. Level 3
- m. Looking Glass
- n. Mpower
- o. McLeod
- V. Respondent Portrait
- a. Statistical Representation of Respondents
- b. Discussion of respondent characteristics
- VI. Customer Metro Purchase Criteria:
- a. General customer preference trends
- b. Vertical - Size - Geography - Spend - Growth
- VII. Categorical Analysis of Service-Partner - Category Ratings: Brand, Sales Reps, Provisioning, Network Performance, Customer Service, Billing
- a. ILEC/RBOC
- b. MSO
- c. CLEC
- d. Regional/National Facilities-Based
- e. Metro Specific Facilities-Based
- VIII. Product Ratings
- a. PRI
- b. Local Access Products
- c. VoIP Products
- d. Local Voice Products
- e. Ethernet
- f. SONET Ring Services
- g. Direct Internet Access
- h. Dark Fiber
- IX. Mean Service-Partner and Product Ratings by Respondent Vertical
- X. Satisfaction of Wholesale Metro Customer vs.National Wholesale Customers
- XI. Conclusions
- XII. Glossary of Terms
- TABLES AND FIGURES
- (Limited Table of Figures)
- 1: Total U.S. Local Fixed-Line Service Revenues (1992-2004)
- 2: Total U.S. Local Service Revenues (1997-2004)
- 3: Percent of Telecommunications Channels over Copper vs. Fiber
- 4: Ratio of Switches in Metropolitan Service Areas vs. Non-MSAs
- 5: ISDN Primary Rate Interface Connections over Time
- 6: Metro Ethernet Equipment Revenue Growth 2003-2007
- 7: Global Population Urban vs. Rural: 1990-2004
- 8: Number of Respondents vs. Individual Responses
- 9: Respondent Size Breakout
- 10: Importance Ratings of Carrier Characteristics as Drivers of Customer Choice
- 11: Weighted and Unweighted Service Partner Ratings for ILEC / RBOC Carriers: Brand Reputation, Sales Reps, Network, Performance,Customer Service, Billing
- 12: Weighted and Un-Weighted Service Partner Ratings for MSO Carriers: Brand Reputation, Sales Reps, Network Performance, Customer Service, Billing
- 13: Weighted and Un-Weighted Service Partner Ratings for CLEC Carriers: Brand Reputation, Sales Reps, Network Performance, Customer Service, Billing
- 14: Weighted and Un-Weighted Service Partner Ratings for Regional / National Facilities-Based Carriers: Brand Reputation, Sales Reps, Network Performance, Customer Service, Billing
- 15: Weighted and Un-Weighted Service Partner Ratings for Metro-Specific Facilities- Based Carriers:Brand Reputation, Sales Reps, Network Performance, Customer Service, Billing
- 16: Weighted Products Ratings by Carrier: PRI, Local Access Products, VoIP Products, Local Voice Products, Ethernet,SONET Ring Services, Direct Internet Access, Dark Fiber
- 17: Representation of Respondent by Industry and Vertical: Service Enterprise, LEC,Wireless, Portal, Product Enterprise, ISP, Cable, Other
- 18: Mean Service-Partner & Product Ratings by Respondents Vertical: Wholesale Verticals vs. Retail Business Verticals
- 19: Satisfaction of Wholesale Metro Customer vs. National Wholesale Customer
- 20: Average Industry Ratings for Drivers of Metro Purchase Decision
- 21: Unweighted National vs. Metro Wholesale Average Ratings
- 22: Weighted Metro Product Rating: Business vs. Wholesale
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