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2009 Global Wholesale Carrier Report Card

Atlantic-ACM
June 1, 2009
SKU: ACM2435781

Abstract Table of Contents Related Reports

Countries covered: Global

ATLANTIC-ACM’s lastest annual study of the global wholesale industry, 2009 Global Wholesale Carrier Report Card offers insight into the wholesale carriers through ratings by their customers. Wholesale providers will understand their market position with respect to areas such as billing, provisioning, network, customer service and pricing. Resellers will have access to carrier profiles detailing their product offerings as well as individual providers’ strengths and weaknesses.

WHO NEEDS THIS REPORT

Wholesale Providers
Long Distance Carriers
ILECs (especially RBOCs)
CLECs
Investment Community
Integrated Communications Providers (ICPs)
Internet Service Providers
Analysts
Consultants

WHY YOU NEED THIS DATA

Know where the global wholesale competition stands
Size the global wholesale long distance market
Select a global wholesale provider based on operational and financial performance
Assess opportunities to enter the global wholesale long distance arena

Executive Summary
1.Trends and Influences Driving the Market: i.Decline in the Global Economy; ii.Growth of IP Traffic/ VoIP Substitution; iii.Growth in Emerging Markets and New Opportunities; iv.Adapting Regulations
2.International Telecom Sizing: i.Global Telephone Subscribers (Fixed and Mobile); ii.US Originated International Long Distance Switched Revenue; iii.US International Outbound Minutes and Revenue
3.Respondent Characteristics and Expectations: i.Geographic Origin and Presence; ii.Respondent Title and Influence; iii.Respondent Business and Size; iv.Product Penetration; v.Contract Length; vi.International Transport Spend by Line Speed; vii.Growth Expectations
4.Drivers of Purchase/Customer Priorities: i.Drivers of Purchase: 2008 and 200; ii.Drivers of purchase by customer type
5.Customer Ratings Summary and Analysis: i.Operations and Product Definitions; ii.Response Distribution; iii.Total Operations Leaders; iv.2008 and 2009 Ratings by Operation and Product; v.Ratings by Respondent Characteristics
6.Carrier Ratings: Global Operations: i.Global Brand; ii.Global Sales Reps; iii.Global Provisioning; iv.Global Network Performance; v.Global Customer Service; vi.Global Billing
7.Carrier Ratings: Global Products: i.Global Voice Products; ii.Global Data Products
8.Carrier Case Studies: i.AT&T95ix.iBasis; ii.Belgacom098x.Level 3; iii.British Telecom0xi.Sprint; iv.Cable & Wireless04xii.TATA; v.COLT07xiii.Telecom Italia; vi.Deutsche Telekom0xiv.Telefónica; vii.France Telecom3xv.Verizon; viii.Global Crossing
9.Conclusions
10.Glossary: 1.GDP Growth by Quarter: US, European Union and Chinap.; 2.Three Indices: Dow Jones Industrial Average (US), Financial Times Stock Exchange Index (UK), and Continuous Assisted Quotation (France)p.; 3.Global IP Traffic By Region (2006 -2012e) p.; 4.Summary of US Wholesale IP and Other Revenue 2006-2013ep.; 5.Global Broadband Subscribers By Region 2002-2009ep.; 6.Global Telephone Subscribers (Fixed and Mobile) By Region 1994-2009ep.; 7.Global Mobile Subscribers By Region 1994-2009ep.; 8.Wholesale U.S. Originated International Long Distance Switched Voice Revenue By Carrier 2006-2013ep.; 9.Investment Commitments to Telecom Projects By Region 1994-2007p.; 10.U.S. International Outbound Revenue Per Minute By Carrier 1995-2008ep.; 11.Number of countries in which respondents purchase global servicesp.; 12.Regions in which respondents purchase global wholesale servicesp.; 13.Respondent Titlep.; 14.Respondent’s Influence in Purchase Decisionsp.; 15.Respondent: Primary Businessp.; 16.Respondent: All Businessesp.; 17.Annual Telecom Spendp.; 18.Number of Employeesp.; 19.Product Penetrationp.; 20.Average Contract Length Distribution: 2008 vs. 2009p.; 21.Average Contract Length in Monthsp.; 22.International Transport Spend by Line Speedp.; 23.Expected Spending Growth for global products over 2009p.; 24.Additional International Wholesale Services Customers Need in the Futurep.; 25.2009 Drivers of Purchase: All Business Typesp.; 26.Drivers: Industry vs. Cable/ Contentp.; 27.Drivers: Industry vs. CLEC/CAPp.; 28.Drivers: Industry vs. ILECp.; 29.Drivers: Industry vs. ISPp.; 30.Drivers: Industry vs. IXCp.; 31.Drivers: Industry vs. Prepaidp.; 32.Drivers: Industry vs. Tier 1 Global Carrierp.; 33.Drivers: Industry vs. Wirelessp.; 34.Drivers: Industry vs. Cable/ Contentp.; 35.Drivers: Industry vs. CLEC/CAPp.; 36.Ratings Distributionp.; 37.Operations Averagep.; 38.Smaller Global Carriers* Operations Averagep.; 39.Global Wholesale Operations Scores 2008 and 2009p.; 40.Global Wholesale Product Quality Scores 2008 and 2009p.; 41.Global Wholesale Product Price Scores 2008 and 2009p.; 42.Global Wholesale Averages 2008 and 2009p.; 43.Product Quality Ratings Averages 2008 and 2009p.; 44.Product Price Ratings Averages 2008 and 2009p.; 44.Operation Averages by Primary Business Typep.; 45.Operation Averages by Respondent Locationp.; 46.Operation Averages by Spending Levelp; 47.Operations Score Distribution by spending levelp.; 48.Global Brandp.; 49.Global Sales Representativesp.; 50.Global Provisioningp.; 51.Global Network Performancep.; 52.Global Customer Servicep.; 53.Global Billingp.; 54.Global Voice Products: Qualityp.; 55.Global Voice Pricep.; 56.Global Hubbing Qualityp.; 57.Global Hubbing Pricep.; 58.Global VoIP Termination Qualityp.; 59.Global VoIP Termination Pricep.; 60.Fixed Voice Termination Qualityp.; 61.Fixed Voice Termination Pricep.; 62.Mobile Voice Termination Qualityp.; 63.Mobile Voice Termination Pricep.; 64.International Toll Free Qualityp.; 65.International Toll Free Pricep.; 66.Global Data Products: Qualityp.; 67.Global Data Pricep.; 68.International Transport Qualityp; 69.International Transport Pricep.; 70.Global IP Transit / DIA Qualityp.; 71.Global IP Transit / DIA Pricep.; 72.Global Frame Relay/ ATM Qualityp.; 73.Global Frame Relay/ ATM Pricep

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2009 Global Wholesale Carrier Report Card

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