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- Executive Summary
- 1.Trends and Influences Driving the Market
- i.Decline in the Global Economy
- ii.Growth of IP Traffic/ VoIP Substitution
- iii.Growth in Emerging Markets and New Opportunities
- iv.Adapting Regulations
- 2.International Telecom Sizing
- i.Global Telephone Subscribers (Fixed and Mobile)
- ii.US Originated International Long Distance Switched Revenue
- iii.US International Outbound Minutes and Revenue
- 3.Respondent Characteristics and Expectations
- i.Geographic Origin and Presence
- ii.Respondent Title and Influence
- iii.Respondent Business and Size
- iv.Product Penetration
- v.Contract Length
- vi.International Transport Spend by Line Speed
- vii.Growth Expectations
- 4.Drivers of Purchase/Customer Priorities
- i.Drivers of Purchase: 2008 and 200
- ii.Drivers of purchase by customer type
- 5.Customer Ratings Summary and Analysis
- i.Operations and Product Definitions
- ii.Response Distribution
- iii.Total Operations Leaders
- iv.2008 and 2009 Ratings by Operation and Product
- v.Ratings by Respondent Characteristics
- 6.Carrier Ratings: Global Operations
- i.Global Brand
- ii.Global Sales Reps
- iii.Global Provisioning
- iv.Global Network Performance
- v.Global Customer Service
- vi.Global Billing
- 7.Carrier Ratings: Global Products
- i.Global Voice Products
- ii.Global Data Products
- 8.Carrier Case Studies
- i.AT&T95ix.iBasis
- ii.Belgacom098x.Level 3
- iii.British Telecom0xi.Sprint
- iv.Cable & Wireless04xii.TATA
- v.COLT07xiii.Telecom Italia
- vi.Deutsche Telekom0xiv.Telefónica
- vii.France Telecom3xv.Verizon
- viii.Global Crossing
- 9.Conclusions
- 10.Glossary
- 1.GDP Growth by Quarter: US, European Union and Chinap.
- 2.Three Indices: Dow Jones Industrial Average (US), Financial Times Stock Exchange Index (UK), and Continuous Assisted Quotation (France)p.
- 3.Global IP Traffic By Region (2006 -2012e) p.
- 4.Summary of US Wholesale IP and Other Revenue 2006-2013ep.
- 5.Global Broadband Subscribers By Region 2002-2009ep.
- 6.Global Telephone Subscribers (Fixed and Mobile) By Region 1994-2009ep.
- 7.Global Mobile Subscribers By Region 1994-2009ep.
- 8.Wholesale U.S. Originated International Long Distance Switched Voice Revenue By Carrier 2006-2013ep.
- 9.Investment Commitments to Telecom Projects By Region 1994-2007p.
- 10.U.S. International Outbound Revenue Per Minute By Carrier 1995-2008ep.
- 11.Number of countries in which respondents purchase global servicesp.
- 12.Regions in which respondents purchase global wholesale servicesp.
- 13.Respondent Titlep.
- 14.Respondent’s Influence in Purchase Decisionsp.
- 15.Respondent: Primary Businessp.
- 16.Respondent: All Businessesp.
- 17.Annual Telecom Spendp.
- 18.Number of Employeesp.
- 19.Product Penetrationp.
- 20.Average Contract Length Distribution: 2008 vs. 2009p.
- 21.Average Contract Length in Monthsp.
- 22.International Transport Spend by Line Speedp.
- 23.Expected Spending Growth for global products over 2009p.
- 24.Additional International Wholesale Services Customers Need in the Futurep.
- 25.2009 Drivers of Purchase: All Business Typesp.
- 26.Drivers: Industry vs. Cable/ Contentp.
- 27.Drivers: Industry vs. CLEC/CAPp.
- 28.Drivers: Industry vs. ILECp.
- 29.Drivers: Industry vs. ISPp.
- 30.Drivers: Industry vs. IXCp.
- 31.Drivers: Industry vs. Prepaidp.
- 32.Drivers: Industry vs. Tier 1 Global Carrierp.
- 33.Drivers: Industry vs. Wirelessp.
- 34.Drivers: Industry vs. Cable/ Contentp.
- 35.Drivers: Industry vs. CLEC/CAPp.
- 36.Ratings Distributionp.
- 37.Operations Averagep.
- 38.Smaller Global Carriers* Operations Averagep.
- 39.Global Wholesale Operations Scores 2008 and 2009p.
- 40.Global Wholesale Product Quality Scores 2008 and 2009p.
- 41.Global Wholesale Product Price Scores 2008 and 2009p.
- 42.Global Wholesale Averages 2008 and 2009p.
- 43.Product Quality Ratings Averages 2008 and 2009p.
- 44.Product Price Ratings Averages 2008 and 2009p.
- 44.Operation Averages by Primary Business Typep.
- 45.Operation Averages by Respondent Locationp.
- 46.Operation Averages by Spending Levelp
- 47.Operations Score Distribution by spending levelp.
- 48.Global Brandp.
- 49.Global Sales Representativesp.
- 50.Global Provisioningp.
- 51.Global Network Performancep.
- 52.Global Customer Servicep.
- 53.Global Billingp.
- 54.Global Voice Products: Qualityp.
- 55.Global Voice Pricep.
- 56.Global Hubbing Qualityp.
- 57.Global Hubbing Pricep.
- 58.Global VoIP Termination Qualityp.
- 59.Global VoIP Termination Pricep.
- 60.Fixed Voice Termination Qualityp.
- 61.Fixed Voice Termination Pricep.
- 62.Mobile Voice Termination Qualityp.
- 63.Mobile Voice Termination Pricep.
- 64.International Toll Free Qualityp.
- 65.International Toll Free Pricep.
- 66.Global Data Products: Qualityp.
- 67.Global Data Pricep.
- 68.International Transport Qualityp
- 69.International Transport Pricep.
- 70.Global IP Transit / DIA Qualityp.
- 71.Global IP Transit / DIA Pricep.
- 72.Global Frame Relay/ ATM Qualityp.
- 73.Global Frame Relay/ ATM Pricep
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