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- I. Industry Evolution, Sizing, and Drivers of Global Wholesale
- II. Customer Respondent Characteristics
- III. Analysis of Customer Priorities and Purchase Drivers
- A. By Customer Size/Characteristic B. By Customer Vertical
- IV. Average Ratings for Services, Weighted and Unweighted
- A. Brand
- B. Sales Representatives
- C. Provisioning
- D. Customer Interface Systems
- E. Network Performance
- F. Customer Service
- G. Billing
- V. Average Ratings for Products, Weighted and Unweighted
- A. Overall Product Quality
- B. Overall Product Value
- C. International Private Line
- D. International Long Haul
- E. International Frame & ATM
- F. Fixed Voice Termination
- G. Mobile Voice Termination
- H. Internet and IP
- I. Signal Conversion
- J. International Toll Free
- VI. Individual Analysis of Customer Ratings by Carrier
- A. AT&T
- B. British Telecom
- C. Global Crossing
- D. Verizon E. VSNL
- VII. Leading Global Wholesale Carrier Descriptions and Offerings
- A. AT&T
- B. British Telecom
- C. Deutsche Telekom
- D. France Telecom
- E. Global Crossing
- F. iBasis
- G. Level3
- H. Primus
- I. Qwest
- J. Sprint
- K. Telefonica
- L. Verizon
- M. VSNL
- VIII. Conclusions
- IX. Glossary
- TABLES AND FIGURES
- 1.Total Worldwide Telephony Subscribers 1992-2005: Wireline and Mobile
- 2.Global Wirelines By Continent 1994-2005
- 3.International Outbound Minutes By Continent 1994-2005
- 4.2005e Traffic Balance by Country
- 5.Percent of Traffic Inbound & Outbound By Region 2005
- 6.U.S. International Outbound PSTN Minutes By Carrier 1994-2004
- 7.U.S. International Outbound Revenue By Carrier 1994-2004
- 8.Wholesale Long Distance Switched Voice Revenue By Carrier 2004-2011e
- 9.Fixed versus Mobile Lines in China 2002-2005
- 10.Percent Share of Total Telephony Subscribers By Region 1994-2005
- 11.Percent Share of Total Inbound International Traffic by Region 1994-2005
- 12.Share of International Traffic 2005-2006 (PSTN & VoIP)
- 13.U.S. International Outbound Revenue Per Minute By Carrier 1993-2004
- 14.Global Mobile Subscribers By Continent 2004-2010
- 15.Regional Statistics for 2005
- 16.Share Mobile subscribers by region 2004 and 2008
- 17.Percent of Subscribers Wireline & Mobile By Region 2005
- 18.International Traffic in Minutes 2003- 2006 (Wireline & Mobile)
- 19.Global Connections 2003- 2006 (Wireline, Mobile, VoIP and Broadband)
- 20.International Traffic Termination 1992-2005 (Wireline & Mobile)
- 21.Global Mobile Data 2006-2020 (in Terabytes)
- 22.Mobile Subscriptions 2006-2011 (in millions)
- 23.2007 Survey Respondents Job Title, Area of Focus and Influence on Purchase Decision
- 24.Percent of Respondents Purchasing Voice, Data, or Both
- 25.Percent of Respondents Expecting an Increase or Decrease in Their Total Annual
- 26.Global Wholesale Purchase over the Next 18 monthsBreakout of Respondent Business Type (Respondents could choose all applicable options)
- 27.Region of Origin for Overall Respondents - Global Wholesale Survey 2007
- 28.Number of countries in which respondents operate - Global Wholesale Survey 2007
- 29.Growth Expectations for Respondents Spending US$1 Million to US$10 Million/ yr on Global Wholesale
- 30.Annual Total Global Wholesale Spend - Global Wholesale Survey 2007
- 31.Importance Ratings of Carrier Characteristics by Customer’s Projected Growth (Decline) in Global Wholesale Spend by Q2 2007
- 32.Importance Ratings of Carrier Characteristics by Customer’s Total Annual Global Wholesale Spend
- 33.Importance Ratings of Carrier Characteristics by Customer Size (Number of Employees)
- 34.Importance Ratings of Carrier Characteristics by Customer Size (Number of Countries for which Service is Purchased)
- 35.Importance Ratings of Carrier Characteristics by Primary Business Type
- 36.Importance Ratings of Carrier Characteristics to Purchase Decision- CLEC
- 37.Importance Ratings of Carrier Characteristics to Purchase Decision- ILEC
- 38.Importance Ratings of Carrier Characteristics to Purchase Decision- IXC
- 39.Importance Ratings of Carrier Characteristics to Purchase Decision- ISP
- 40.Importance Ratings of Carrier Characteristics to Purchase Decision- Wireless
- 41.BRAND RATINGS, Unweighted vs. Weighted, 2007
- 42.SALES REPRESENTATIVE, Unweighted vs. Weighted, 2007
- 43.PROVISIONING RATINGS, Unweighted vs. Weighted, 2007
- 44.CUSTOMER INTERFACE RATINGS, Unweighted vs. Weighted, 2007
- 45.NETWORK PERFORMANCE RATINGS, Unweighted vs. Weighted, 2007
- 46.CUSTOMER SERVICE RATINGS, Unweighted vs. Weighted, 2007
- 47.BILLING RATINGS, Unweighted vs. Weighted, 2007
- 48.OVERALL PRODUCT QUALITY RATINGS, Unweighted vs. Weighted, 2007
- 49.OVERALL PRODUCT VALUE RATINGS, Unweighted vs. Weighted, 2007
- 50.International Private Line Quality and Value Ratings, Unweighted vs. Weighted, 2007
- 51.International Long Haul Quality and Value Ratings, Unweighted vs. Weighted, 2007
- 52.International Frame & ATM Quality and Value Ratings, Unweighted vs. Weighted, 2007
- 53.Fixed Voice Termination Quality and Value Ratings, Unweighted vs. Weighted, 2007
- 54.Mobile Voice Termination Quality and Value Ratings, Unweighted vs. Weighted, 2007
- 55.Internet and IP Products Quality and Value Ratings, Unweighted vs. Weighted, 2007
- 56.Signaling Conversation Quality and Value Ratings, Unweighted vs. Weighted, 2007
- 57.International Toll Free Quality and Value Ratings, Unweighted vs. Weighted, 2007
- 58.AT&T Ratings vs. Industry Average, Unweighted & Weighted
- 59.British Telecom Ratings vs. Industry Average, Unweighted & Weighted
- 60.Global Crossing Ratings vs. Industry Average, Unweighted & Weighted
- 61.Verizon Ratings vs. Industry Average, Unweighted & Weighted
- 62.VSNL Ratings vs. Industry Average, Unweighted & Weighted
- 63.Importance Ratings of Carrier Characteristics by Primary Business Type
- 64.Industry Averages for Product Ratings
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