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- I. Executive Summary
- II. Overview of U.S. Wholesale Industry
- A. History of the Wholesale Industry
- B. Wholesale Market Sizing and Projections
- C. Wholesale Industry Influencing Factors
- 1. Pricing
- 2. Substitution
- 3. Consolidation/Partnerships
- 4. Regulation
- 5. Demand Growth
- 6. Capacity
- III. Wholesale Customer Respondent Priorities & Characteristics
- A. Portrait of the Respondents
- B. Relationship Duration
- C. Spending Allocation
- D. Customer Priorities
- IV. Wholesale Carrier Descriptions & Product Offerings
- A. AT&T
- B. Global Crossing
- C. Level 3
- D. Qwest
- E. Sprint
- F. Verizon
- G. XO Communications
- V. Categorical Analysis of Carriers by Their Customers
- A. Satisfaction by Customer Type
- B. Overall Comparative Analysis
- C. Comparative Analysis of Operational Categories
- 1. Brand Reputation
- 2. Sales Representatives
- 3. Network
- 4. Provisioning
- 5. Customer Service
- 6. Customer Interface
- 7. Billing
- D. Comparative Analysis of Products
- E. Historical Product Scores
- VI. Summary of Categorical Scores By Carrier
- A. AT&T
- B. Global Crossing
- C. Level 3
- D. Qwest
- E. Sprint
- F. Verizon
- G. XO Communications
- VII. Conclusions and Implications for the Wholesale Industry
- Appendix: Other Carriers
- TABLE OF FIGURES
- 1.Number of Long Distance Providers 1959-1995
- 2.Number of Long Distance Providers 1995-2003
- 3.Number of Long Distance Providers 2003-2007
- 4.Long Distance Wholesale Switched Voice Revenue 2004-2011e
- 5.Long Distance Wholesale Switched Voice by Segment 2004-2011e
- 6.Long Distance Wholesale Data Revenue by Segment 2004-2011e
- 7.Long Distance Wholesale Data Revenue by Segment 2004-2011e
- 8.Region where Respondents Purchase Wholesale Service
- 9.Respondent Location
- 10.Respondent’s Job Title
- 11.Influence in Wholesale Purchasing Decision
- 12.Respondents’ Businesses
- 13.Primary Business Model
- 14.Average Length of Customer Relationship
- 15.The Expected Change in the Average Contract Length
- 16.Contract Length in Months, Across Customer Vertical
- 17.Respondents’ Average Percent of Total Wholesale Spend with Wholesale Carriers
- 18.Respondents’ Average Percent of Total Wholesale Spend with Carriers; Weighted by Spending
- 19.Average size of customer by carrier (wholesale spending in $millions)
- 20.Industry-Perceived Weights
- 21.Importance Rating of Carrier Characteristics by Customers’ Primary Business
- 22.Importance Rating of Carrier Characteristics by Customers’ Primary Business
- 23.Importance Rating of Carrier Characteristics by Primary Revenue Generating Footprint
- 24.Importance Rating of Carrier Characteristics by Annual Wholesale Spending
- 25.Importance Rating of Carrier Characteristics - Facilities-based vs. Switchless Resellers
- 26.Projected Voice and Data Demand Growth over the Next 18 Months, by Primary Business Model
- 27.Projected Voice and Data Demand Growth over the Next 18 Months, by Footprint
- 28.Projected Voice and Data Demand Growth over the Next 18 Months, FB vs. SWR
- 29.Products that respondents would like offered
- 30.How respondents Book VoIP Revenue
- 31.Operations Satisfaction Rating by Customer Type
- 32.Operations Satisfaction Rating by Customers’ Primary Business
- 33.Operations Satisfaction Rating by Customer’s Primary Business Cont.
- 34.Average Respondent Satisfaction by Annual Wholesale Spending
- 35.Average Respondent Satisfaction by Job Title
- 36.Average of Operations and Product Quality Scores
- 37.Weighted Average of Operations and Product Quality Scores
- 38.Operations Scores Weighted by Customer Priority
- 39.Product Quality Scores
- 40.Product Price Scores
- 41.Average Operations and Product Quality Scores by Switchless Resellers
- 42.Average Operations and Product Quality Scores for Facilities-Based Providers
- 43.Brand Reputation (Average and Weighted Scores)
- 44.Sales Representatives (Average and Weighted Scores)
- 45.Network (Average and Weighted Scores)
- 46.Provisioning (Average and Weighted Scores)
- 47.Customer Service (Average and Weighted Scores)
- 48.Customer Interface (Average and Weighted Scores)
- 49.Billing (Average and Weighted Scores)
- 50.Quality of Voice Products (Average and Weighted Scores)
- 51.Quality of Data Products (Average and Weighted Scores)
- 52.Price of Voice Products (Average and Weighted Scores)
- 53.Price of Data Products (Average and Weighted Scores)
- 54.800 Termination (Quality and Price scores)
- 55.Outbound (+1) (Quality and Price scores)
- 56.VoIP Origination (Quality and Price scores)
- 57.VoIP Interconnection (Quality and Price scores)
- 58.Internet Access (Quality and Price scores)
- 59.Long Haul ATM and Frame Relay (Quality and Price scores)
- 60.Long Haul Private Line (Quality and Price scores)
- 61.Colocation (Quality and Price scores)
- 62.DSL (Quality and Price scores)
- 63.Long Haul Ethernet (Quality and Price scores)
- 64.2007, 2006, 2005, and 2004 Industry Scores, All Respondents for Product Quality
- 65.2007, 2006, 2005, and 2004 Industry Scores, All Respondents for Price
- 66.AT&T - Score Summary - 2007
- 67.AT&T - Product Quality Score Summary - 2007
- 68.AT&T - Product Price Score Summary - 2007
- 69.Global Crossing - Score Summary - 2007
- 70.Global Crossing - Product Quality Score Summary - 2007
- 71.Global Crossing - Product Price Score Summary - 2007
- 72.Level 3 - Score Summary - 2007
- 73.Level 3 - Product Quality Score Summary - 2007
- 74.Level 3 - Product Price Score Summary - 2007
- 75.Qwest - Score Summary - 2007
- 76.Qwest - Product Quality Score Summary - 2007
- 77.Qwest - Product Price Score Summary - 2007
- 78.Sprint - Score Summary - 2007
- 79.Sprint - Product Quality Score Summary - 2007
- 80.Sprint - Product Price Score Summary - 2007
- 81.Verizon - Score Summary - 2007
- 82.Verizon - Product Quality Score Summary - 2007
- 83.Verizon - Product Price Score Summary -
- 84.2007XO - Score Summary - 2007
- 85.XO - Product Quality Score Summary - 2007
- 86.XO - Product Price Score Summary - 2007
- 87.IP and Other Revenue 2004 to 2011
- 88.Make-up of the Other Category
- 89.Other Providers- Score Summary - 2007
- 90.Other Providers - Product Quality Score Summary - 2007
- 91.ther Providers - Product Price Score Summary - 2007
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