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Models of Care for Patient Satisfaction

Athena Healthcare Communications
December 1, 2000
28 Pages - SKU: ATH317832

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Countries covered: United States

This Models of Care report describes 16 innovative and successful programs from across the country that take systematic and proactive approaches to improving patient satisfaction. The programs target how to make it easier to understand health care benefits, choose and gain access to plans and providers, improve the provider-care experience, and resolve complaints and problems more efficiently. Eleven programs come from physician groups, health plans, health systems, and hospitals, while the other five are from employer coalitions and support organizations. The case studies demonstrate that successful programs are supported strongly by senior management and rely on constant data collection, analysis and feedback to line management. The case studies also demonstrate the importance the organizations place on instilling a culture that supports excellent customer service.

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Models of Care for Patient Satisfaction

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