Healthcare Performance Improvement – Plans, Policies & ProceduresApollo Managed Care, Inc.January 1, 2013 162 Pages - SKU: APO4938657 |
- Introduction
- Disease management
- Clinical Guidelines
- DM in behavioral healthcare
- Patient satisfaction
- Performance improvement – quality in action
- Definition
- Principles for performance measures in healthcare
- Competency assessment strategy and tools
- Plans
- Quality Improvement Plan – generic example (New 9-07)
- Practitioner Evaluation Process
- Case reviews
- Corrective Action Matrix
- Quality Improvement Program
- Quality Improvement Outreach
- Confidentiality Statement
- Quality Committee Confidentiality Agreement
- Conflict of Interest Declaration
- Joint Commission Quality and Safety Reports
- University Performance Improvement Plan – examples
- Academic Medical Center Performance Improvement Plan – example
- Academic Medical Center Quality Improvement & Patient Safety Committee functions/programs
- Hospital (Community) Performance Improvement Plan, Policy & Procedure – example
- Programs
- Annual Distinquished Quality Award
- Depression management – suicide prevention programs
- Stroke Centers
- Pay for Performance
- Evaluating change
- Family Practice model ( UK )
- ‘Bridges to Excellence’
- Commonwealth Fund Opinion Leader Survey
- Supporting Pay for Performance Programs – example
- Requirements for physician buy-in
- Audit form resource
- CPOE
- Group visits
- Quality fundamentals
- Competency Assessment – Primary Care; Resident care (unsupervised)
- CQI obstacle busting
- Electronic medical records (EMR)
- Online/e-mail ‘visits’ for care
- Patient satisfaction – example questionnaire for medical group practice
- Quality measures
- Reminders
- Preventive health care interventions for high risk populations
- Clinical performance measures – CAD
- Nursing home acute myocardial infarction prevention programs
- Presurgical screening tools
- Followup tracking tools – pap smears, mammograms
- Breast and colon cancer care quality measures
- Prolonged LOS related to medical injuries
- Test results – communication
- Unplanned readmissions
- Case or Care Management
- Clinical performance measures for ambulatory care (table)
- Hand-offs – SBAR, Checklists, Resources
- Quality improvement tool kit – links
- Sentinel event reports – P & P
- Quality notes
- Provider profiles – P & P
- Case mix adjustment for provider profiles
- Feedback
- Steps to improve productivity, resource management, physician/patient satisfaction
- Ambulatory visit data
- Resources
- Ethics manual – link
- Medicare “Pay for Performance” Initiatives
- Provider profiles: example indicators for tracking & trending data
- QI/UM Clinical Indicators/Performance Goals
- Crosby quotes
- Hospital/SNF QA Screens
- Surgical Quality Indicators
- Prevention Quality Indicators, AHRQ
- Staff quality certification – resource
- Survey sampling error – statistical estimates (table)
- Quality Indicators – hospital-related
- Respiratory Care Services – QI Indicators
- Readmissions
- Readmission rate – examples
- Readmission tracking tool
- Readmission notes
- National Patient Safety Goals
- Hospital Dashboard Report
- Health System Performance Report
- Staff Performance Evaluation (generic)
- System Performance Evaluation Coordinator for Mental Health Services
- Trauma Center Performance Improvement Medical Director
- Regional Utilization Manager – Job description and performance evaluation
- Performance Improvement Counseling – P & P (Vanderbilt University)
- Case Mix Adjustment/Severity of Illness Measures
- Addenda
- Project priority ranking grid;
- Performance Improvement Coordinator – job description
- Glossary
- Quality quotes
- References – listed by topic
- Thoughts for the unwary
- Web links
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