Service fulfilment systems: worldwide forecast 2012–2016


September 12, 2012
66 Pages - SKU: BCAQ4893163
License type:
Table of Contents Related Reports
Countries covered: Global
Fast, efficient service fulfilment operations for old and new services have become essential to add and hold onto customers in the current competitive market, as revenue from traditional services is growing only slowly. Pre-integrated service fulfilment suites are rising to this challenge, while traditional network engineering tools are quickly evolving into fully integrated systems.

This Report provides:
  • a five-year forecast of spending in the service fulfilment market, split into:
  • four sub-segments: order management, inventory management, activation and engineering tools
  • four telecoms service sectors: mobile, PSTN, business and residential broadband
  • four geographical regions: Asia–Pacific; Central and Latin America; North America; and Western Europe.
  • an examination of key market drivers and inhibitors, and how they will change over time
  • analysis of the regional dynamics that will influence the market
  • insight into the technologies and services that are influencing the market
  • recommendations for CSPs and vendors on how to take advantage of these developments.
Please note: this is delivered as a PowerPoint presentation.


List of Slides with Slide Numbers
5.Executive summary
6.Worldwide service fulfilment system forecast: 2011–2016
7.Order management, inventory management and activation systems will continue their growth, providing flow-through
8.The mobile and business service segments will grow the fastest, but residential broadband will continue to be the largest
9.Emerging markets will achieve the highest growth, while developed markets, especially Western Europe, will lag
10.Recommendations
11.Recommendations for CSPs [1]
12.Recommendations for CSPs [2]
13.Recommendations for CSPs [3]
14.Recommendations for ISVs (tactical)
15.Recommendations for ISVs (strategic)
16.Forecasts
17.Order management systems are usually tied to catalogues and inventory systems
18.Emerging markets will experience the highest growth in order management systems
19.Order management systems for residential broadband services will continue to dominate the market
20.Inventory systems continue to replace older, inflexible systems in small transformation projects
21.The inventory system market will continue to grow, but will change as federation and transformation increase
22.The focus in the inventory system market will shift towards IP infrastructure, IT-like equipment and services
23.Activation systems for new services are being added to existing service fulfilment system stacks
24.Activation system revenue is growing more strongly, particularly in emerging markets
25.Activation systems focus on mobile and ‘over-the-top’ services, as well as IP and fibre infrastructure
26.Engineering tools will be driven by FTTx, LTE in the near term and SON in the longer term
27.The engineering tools market will continue its modest growth worldwide, with different foci in different markets
28.Engineering tools will focus on new LTE and SON mobile networks, business IP services and fibre infrastructure
29.Market drivers and inhibitors
30.Market drivers and inhibitors
31.Service fulfilment system market drivers [1]
32.Service fulfilment system market drivers [2]
33.Service fulfilment system market drivers [3]
34.Service fulfilment system market drivers [4]
35.Service fulfilment system market inhibitors [1]
36.Service fulfilment system market inhibitors [2]
37.Business environment
38.Economic setbacks are forecast for 2012, but growth is expected to return in 2013, with emerging and developing markets leading the way
39.The business environment
40.In 2011, CSPs continued to target specific service needs in service fulfilment
41.In 2011, interest in department-sized transformations and federation continued to grow
42.In 2011, major ISVs continued to expand their professional services
43.In 2010–2012, the consolidation of service fulfilment systems continued
44.Capex growth will be strongest in APAC and CALA, but APAC and EMEA will account for two-thirds of the total spend during the forecast period
45.Most of the growth in subscriber numbers will occur in emerging markets in APAC and EMEA
46.In developed markets, demand for FTTx (FTTH and VDSL) has gradually picked up in 2011, and we expect continued improvement until 2014
47.Understanding consumer smartphone data traffic and network usage through on-device measurement – (Wi-Fi) off loaders by nature
48.RAN modernisation to support LTE will drive base station roll-outs in NA and DVAP until 2014 and other regions thereafter
49.Mobile traffic continues to grow dramatically worldwide, while the number of connections grows more gradually
50.Market definition
51.Telecoms software market segmentation
52.Service fulfilment sub-segment definitions
53.Order management
54.Inventory management
55.Activation
56.Engineering tools
57.Service fulfilment service sector and revenue type definitions
58.Definition of geographical regions
59.Key business drivers and market characteristics and how they map to different operational and software strategies
60.Our comprehensive forecast model is supported by a sound knowledge of markets
61.About the or authors and Analysys Mason
62.About the authors
63.About Analysys Mason
64.Research from Analysys Mason
65.Consulting from Analysys Mason
List of figures
Figure 1: Service fulfilment system revenue, worldwide, 2011–2016
Figure 2: Service fulfilment system revenue by sub-segment, worldwide, 2011–2016
Figure 3: Service fulfilment system revenue by telecoms service, worldwide, 2011–2016
Figure 4: Service fulfilment system revenue by region, worldwide, 2011–2016
Figure 5: Order management system revenue, worldwide, 2011–2016
Figure 6: Order management system revenue by region, worldwide, 2011–2016
Figure 7: Order management system revenue by telecoms service, worldwide, 2011–2016
Figure 8: Inventory management system revenue, worldwide, 2011–2016
Figure 9: Inventory management system revenue by region, worldwide, 2011–2016
Figure 10: Inventory management system revenue by telecoms service, worldwide, 2011–2016
Figure 11: Activation system revenue, worldwide, 2011–2016
Figure 12: Activation system revenue by region, worldwide, 2011–2016
Figure 13: Activation system revenue by telecoms service, worldwide, 2011–2016
Figure 14: Engineering tools revenue, worldwide, 2011–2016
Figure 15: Engineering tools revenue by region, worldwide, 2011–2016
Figure 16: Engineering tools revenue by telecoms service, worldwide, 2011–2016
Figure 17a–d: Service fulfilment system market drivers
Figure 18a–b: Service fulfilment system market inhibitors
Figure 19: GDP growth, worldwide and by market type, 2007–2013
Figure 20: Telecoms capex by region, worldwide, 2011–2016
Figure 21: Telecoms subscribers by region, worldwide, 2011–2016
Figure 22: FTTx capex by region, developed markets, to 2017
Figure 23: FTTx capex by region, developed markets, 2010–2017
Figure 24: Distribution of total smartphone traffic across all panellists
Figure 25: Cumulative new base station deployments by technology, worldwide, 2012–2017
Figure 26: Mobile connections by region, and traffic from mobile connections, worldwide, 2012–2017
Figure 27: Telecoms software market segments
Figure 28: Definitions of service fulfilment and its sub-segments
Figure 29: Order management system key functions
Figure 30: Inventory management system key functions
Figure 31: Activation system key functions
Figure 32: Engineering tools key functions
Figure 33: Service fulfilment service sector definitions
Figure 34: Service fulfilment revenue type definitions
Figure 35: Regional breakdown used in this report
Figure 36: Key factors influencing forecast assumptions

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