Service assurance systems: worldwide forecast 2012–2016


September 26, 2012
55 Pages - SKU: BCAQ4893162
License type:
Table of Contents Related Reports
Countries covered: Global
Improving the customer experience is driving investments in IP passive probing and end-to-end performance monitoring.

The worldwide service assurance market is forecast to grow from USD2.5 billion in 2011 to USD3.6 billion in 2016. A large share of the growth is being fuelled by the IP probe segment and investments in service management. Customer experience is a key focus for CSPs in all regions in both developed and emerging markets. This will contribute to the service management market segment.

This Report provides:
  • a detailed worldwide forecast for spending on service assurance systems, split into:
  • five application segments – probe systems, fault and event management, performance monitoring, service management and workforce automation
  • four telecoms services (mobile, PSTN, business and residential broadband)
  • four geographical regions (Asia–Pacific; Caribbean and Latin America; Europe, the Middle East and Africa; and North America).
  • a summary of the key trends and factors impacting the service assurance systems market between 2011 and 2016
  • an examination of the key market drivers and inhibitors for the service assurance market during the next five years
  • recommendations for suppliers and communications service providers
Please note: this is delivered as a PowerPoint presentation.


List of Slides with Slide Numbers
5.Executive summary
6.Worldwide service assurance system forecast: 2011–2016
7.Network upgrades and the increase in mobile data traffic are driving growth in all regions for next-generation assurance software systems
8.Improving the customer experience is driving investments in IP passive probing and end-to-end performance monitoring
9.Assurance investments in NA are driven by a few large CSPs supporting LTE and FTTx. Growth in EMEA and APAC will be driven by new services
10.Recommendations
11.Recommendations for CSPs
12.Recommendations for suppliers
13.Forecasts
14.Probe systems outlook
15.The migration to IP will spur a large round of investments in service assurance systems to support mobile data, video and IMS services
16.North American CSPs are actively investing in new systems and we expect that Europe and APAC will follow this trend in the next year
17.Fault and event management outlook
18.CSPs appear to be satisfied with their current fault management systems and we do not expect many new large deployments or change outs
19.Most operators in developed markets will selectively add support for new services rather than make big investments
20.Service management outlook
21.Service management projects are tied to mobile data services
22.Customer retention is the most important business challenge for CSPs in NA and Europe to predict high-risk, high-value subscriber defection
23.Performance monitoring outlook
24.System consolidation to support fixed–mobile convergence and unification of network domains are fundamental drivers of growth
25.Next-generation performance management systems will help operators to improve service quality at a lower price
26.Workforce automation outlook
27.The economic benefit of workforce automation solutions is to improve labour efficiency and reduce truck rolls
28.North American CSPs invest twice as much as Western European operators in workforce automation software
29.Market drivers and inhibitors
30.Market drivers and inhibitors
31.Service assurance market drivers [1]
32.Service assurance market drivers [2]
33.Service assurance market inhibitors
34.Business environment
35.Economic setbacks are forecast for 2012, but growth is expected to return in 2013, with emerging and developing markets leading the way
36.The business environment
37.Capex growth will be strongest in APAC and CALA, but APAC and EMEA will account for two-thirds of the total spend during the forecast period
38.Most of the growth in subscriber numbers will occur in emerging markets in APAC and EMEA
39.In developed markets, demand for FTTx (FTTH and VDSL) has gradually picked up in 2011, and we expect continued improvement until 2014
40.Understanding consumer smartphone data traffic and network usage through on-device measurement – (Wi-Fi) off loaders by nature
41.Mobile traffic continues to grow dramatically worldwide, while the number of connections grows more gradually
42.The business environment by region in 2011
43.Regional outlook for 2012: APAC will continue to represent the greatest opportunity
44.Market definition
45.Telecoms software market segmentation
46.Service assurance software features
47.Service assurance sub-segment definitions
48.Service assurance service sector and revenue type definitions
49.Definition of geographical regions
50.About the authors and Analysys Mason
51.About the authors
52.About Analysys Mason
53.Research from Analysys Mason
54.Consulting from Analysys Mason
List of figures
Figure 1: Service assurance system revenue, worldwide, 2011–2016
Figure 2: Service assurance system revenue by sub-segment, worldwide, 2011–2016
Figure 3: Service assurance system revenue by telecoms service, worldwide, 2011–2016
Figure 4: Service assurance system revenue by region, worldwide, 2011–2016
Figure 5: Probe systems revenue, worldwide, 2011–2016
Figure 6: Probe systems revenue by telecoms service, worldwide, 2011–2016
Figure 7: Probe systems revenue by region, worldwide, 2011–2016
Figure 8: Fault and event management revenue, worldwide, 2011–2016
Figure 9: Fault and event management revenue by telecoms service, worldwide, 2011–2016
Figure 10: Fault and event management revenue by region, worldwide, 2011–2016
Figure 11: Service management revenue, worldwide, 2011–2016
Figure 12: Service management revenue by telecoms service, worldwide, 2011–2016
Figure 13: Service management revenue by region, worldwide, 2011–2016
Figure 14: Performance monitoring revenue, worldwide, 2011–2016
Figure 15: Performance monitoring revenue by telecoms service, worldwide, 2011–2016
Figure 16: Performance monitoring revenue by region, worldwide, 2011–2016
Figure 17: Workforce automation revenue, worldwide, 2011–2016
Figure 18: Workforce automation revenue by telecoms service, worldwide, 2011–2016
Figure 19: Workforce automation revenue by region, worldwide, 2011–2016
Figure 20a: Service assurance system market drivers
Figure 20b: Service assurance system market drivers
Figure 21: Service assurance system market inhibitors
Figure 22: GDP growth, worldwide and by market type, 2007–2013
Figure 23: Telecoms capex by region, worldwide, 2011–2016
Figure 24: Telecoms subscribers by region, worldwide, 2011–2016
Figure 25: FTTx capex by region, developed markets, to 2017
Figure 26: FTTx capex by region, developed markets, 2010–2017
Figure 27: Distribution of total smartphone traffic across all panellists
Figure 28: Mobile connections by region, and traffic from mobile connections, worldwide, 2012–2017
Figure 29: Telecoms software market segments
Figure 30: Service assurance software features by sub-segment
Figure 31: Service assurance sub-segment definitions
Figure 32: Service assurance service sector definitions
Figure 33: Service assurance revenue type definition
Figure 34: Regional breakdown used in this report

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