The SMB Journey to a Full UC Solution: 2011 North America Small and Medium Business Overview of the Unified Communications Market

This report focuses on the SMB Unified Communications Market opportunity in the region of North America. Total market opportunity and underlying market drivers are assessed for 11 separate business applications related to UC.

For this report North America is defined as the U.S. and Canada. Total market opportunity and underlying market drivers are assessed for 11 separate business applications related to unified communications (UC) – audio-, video- and web- conferencing, email, IM & presence, VoIP, IP phones, portable PCs (notebooks, netbooks and tablets) and smart phones. In this report, these individual UC components are used as the estimated market opportunity of a fully integrated UC solution.

The analysis also provides a contrast of vendor offerings, market growth and key UC strategies to capture the related needs of the previously stated 11 applications across 4 employee segments – Under 10 employees, 10-49, 50-249 and 250-999 employees.