2012 North America Small & Medium Business Tablet Market Assessment


September 7, 2012
SKU: BDHQ4921928
License type:
Countries covered: North America

Tablets are increasingly being perceived by SMBs as an effective business tool, and the growing use of this device is transforming SMBs’ ICT infrastructure and management style. Tablet usage is rapidly spreading from the executive ranks to line-of-business employees driving an ever broader range of business applications—beyond simply communications and information sharing.

Device personalization preferences on the employee side are fueling a “bring-your-own-device” (BYOD) environment. This in turn is raising new challenges for SMB ICT management, security concerns and accelerating the demand for new genres of applications and cloud-based services. AMI’s tablet practice is designed to help vendors to track and navigate the opportunity that tablets represent in the rapidly shifting SMB ICT environment.

AMI’s Global SMB Tablet Market Landscape and Outlook Tracker sets a worldwide SMB market context for these tablets, and pinpoints the opportunity and dynamic changes for device manufacturers, software and application developers, service providers, hosters and channel partners.


Introduction
North American Market Definition
Executive Summary
NA SMB Tablet Market Evolution
Key Highlights: Market Sizing and Growth of the Tablet Market
Key Highlights: Profile of Tablet Firms and Individual Users
Key Highlights: Purchase, Support, Service, and Security of Tablet Devices
NA SMB Important Factors of Selecting Brand by BYOD
Key Highlights: Mobile Applications Usage Among Tablet Owning Firms
Key Highlights: Tablet Feature Preferences and Purchase Channels
Tablet Market Opportunity Sizing
Tablet Market Opportunity Sizing
NA SMB Tablet Penetration and Growth
NA SMB Tablet Penetration by Vertical
NA SMB Tablet Device Spending and Growth
NA SMB Tablet Data Plan Spending and Growth
NA SMB Tablet Installed Base and Growth
NA SMB Tablet Shipments and Growth
NA SMB Cloud Application Spending and Growth - SaaS
Understanding the Tablet-User Profile: Firmographics and Attitudes
Understanding the Tablet-User Profile
NA SMB Average Number of Employees & Average Age of Business
NA SMB Employee Mobility And Multiple Location
NA SMB Business Performance
NA SMB Internet Access Usage & Internet Access Speed
NA SMB Concern About Impact of the Economy And Business Sentiment
NA SMB Importance of Strategic IT Issues
ICT and Tablet management and Support
ICT and Tablet Management and Support
NA SMB Presence of IT Support: Managed vs. Unmanaged
NA SMB Tablet User
NA SMB Support Policies for Tablets
Tablet Brand Usage and Selection Criteria
Tablet Brand Usage and Selection Criteria
NA SMB Top Tablet Brand Usage
Current Tablet Brands Usage by Country
NA SMB Operating Systems Currently Run on Tablets
NA SMB Operating Systems Currently Run on Tablets by Country
NA SMB Important Factors for Selecting of Tablet Brand
NA SMB Important Factors for Selecting Brand by Country
NA SMB Important Factors for Selecting of Tablet Brand by Operating Systems
Smartphone vs. Tablet OS Brands
BYOD – “Bring your own device”
BYOD
NA SMB Company Policies Regarding Mobile Devices – “BYOD”
NA SMB BYOD User Profile
NA SMB Support Policies by BYOD
NA Tablet User by BYOD
NA SMB Tablet Brands by BYOD
NA SMB Tablet Purchasing Channels by BYOD
Mobile Application Usage
Mobile Application Usage
Communications Applications Usage
Business Process Applications Usage
Industry-Specific Applications Usage
Channels and service providers
Channels
NA SMBs’ Information Sources for Making Technology Purchase Decisions
NA SMB Tablet Purchasing Channels
NA SMB Tablet Purchasing Channels by Countries
NA SMB Top Service Providers by Countries
Competitive landscape
Competitive Landscape
2012 Key Tablet Product Landscape by Type of Mobile OS
Apple iPad Competitors Product Spectrum and Map to Business Needs
Appendix
NA SMB – Definitions by Type of Business
NA SMB Vertical Industry Definitions
NA SMB – Acronyms
NA SMB Survey Process
NA SMB Weighting Factors by Employee Size and Sampling Pool by Type of Business
Contact AMI-Partners

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