2012 Asia Pacific Small and Medium Business Managed Services Overview


October 15, 2012
SKU: BDHQ4921938
License type:
Countries covered: Asia, Oceania

As vendors continue to set their sights downstream at 11+ million SMBs in the Asia Pacific, there remain significant challenges in effectively reaching this fragmented market.

Partners are well-positioned to address these challenges by leveraging their local SMB customer bases to provide customized support. Their success will largely hinge on their ability to identify and engage SMB segments with appropriate service bundles, and implement effective downstream sales and marketing strategies.

This report provides an assessment of the SMB services and support opportunity for partners and vendors.


Report Introduction
Executive Summary
Executive Summary: Key Drivers
Executive Summary: Key Driver #1-Economic Downturn a Catalyst for SMB Managed Services
Executive Summary: Key Driver #2- SMBs Lack Adequate Internal IT Management
Executive Summary: Key Driver #3- Interest in Variety of Solution Types in the Cloud
Executive Summary: Key Driver #4- Evolution of Mobility Driving Need for Device Management
Executive Summary: TAM Analysis
APAC SMB 2011 IT Services Spending by Employee Size
APAC SMB IT Services Spending: 2011 vs. 2016
APAC SMB On-Premise IT Services Spending: 2011 vs. 2016
APAC SMB Remotely Managed IT Services (RMITS) Spending: 2011 vs. 2016
APAC SMB 2011 Average Annual ICT Spending per Firm
APAC Market Opportunity Assessment : SMB Services Spending and % Migrating to Cloud/Remote Delivery
Remotely Managed IT Services to become almost $4 billion SMB Opportunity in APAC by 2016
Nearly all RMITS sub-categories expected to experience double-digit compounded annual growth
Managed Services Firmographics
APAC Firmographics: Economic Outlook
APAC Firmographics: Workforce Highlights
APAC Firmographics: Business Highlights
APAC SMB IT Management: How SMBs Handle IT Management
APAC SMB 2011 IT Spending Ratio: Managed vs. Unmanaged
APAC SMB Key Technology Penetration by Managed vs. Unmanaged
APAC SMB Interest in Cloud/Hosted Services by Managed vs. Unmanaged
APAC SMB Key Addressable Opportunities
Managed Services Adoption, Usage
APAC SMB On-Premise IT Services Penetration by Type – Current vs. Future Plans
APAC SMB On-Premise IT Services Number of Firms by Type – Current vs. Future Plans
APAC SMB Remotely Managed IT Services Penetration – Current vs. Future Plans
APAC SMB Remotely Managed IT Services Firms – Current vs. Planned
APAC SMB On-Premise IT Services by Country
APAC SMB Remotely Managed Services Usage by Country
RMITS-Driven Bundling Opportunity
Australia SMB Most Preferred RMITS-Driven Bundles by Purchase Probability
China SMB Most Preferred RMITS-Driven Bundles by Purchase Probability
India SMB Most Preferred RMITS-Driven Bundles by Purchase Probability
Korea SMB Most Preferred RMITS-Driven Bundles by Purchase Probability
Australia SMB Most Preferred RMITS-Driven Bundles by Market Opportunity
China SMB Most Preferred RMITS-Driven Bundles by Market Opportunity
India SMB Most Preferred RMITS-Driven Bundles by Market Opportunity
Korea SMB Most Preferred RMITS-Driven Bundles by Market Opportunity
Australia SMB Top 5 RMITS-PC Monitoring Bundles Based on Revenue Potential Assessment
China SMB Top 5 RMITS-PC Monitoring Bundles Based on Revenue Potential Assessment
India SMB Top 5 RMITS-PC Monitoring Bundles Based on Revenue Potential Assessment
Korea SMB Top 5 RMITS-PC Monitoring Bundles Based on Revenue Potential Assessment
Australia SMB Top 3 RMITS-Network Monitoring Bundles Based on Revenue Potential Assessment
China SMB Top 3 RMITS-Network Monitoring Bundles Based on Revenue Potential Assessment
India SMB Top 3 RMITS-Network Monitoring Bundles Based on Revenue Potential Assessment
Korea SMB Top 3 RMITS-Network Monitoring Bundles Based on Revenue Potential Assessment
Routes-To-Market
RTM Definitions
APAC SMB IT Services Routes to Market (RTM) Used
APAC SMB Remotely Managed Services Routes to Market (RTM) Used
Executive Summary: Supply Side Providers Business Models
Summary Highlights: Managed IT Services Ecosystem
Appendix: IT Services Definitions
Contact AMI-Partners

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